National UK Delivery

We strive to despatch most orders on the day they are received.  However, any order received after 2.30 p.m. may be despatched the following working day, and all orders received after 4.30 will be despatched on the following working day.

During peak times, such as Christmas, Easter, Mother's Day, Father's day etc., orders may
be despatched the day after they are received. However, all orders will be processed within 48 hrs of receipt.

Deliveries will normally be made by City Link and a signature is required. Most orders will be delivered on the following working day but we do use a 48 hr service so please allow two working days before alerting us to non delivery. 

Taking Delivery of Your Parcel

When your parcel is delivered please check the exterior of the packaging immediately to ensure there is no visible damage.  If you think the contents are damaged in any way please do NOT accept delivery.

In any event, you must notify us of any problems or damage within 5 days of receipt of order.  We will not guarantee to send a replacement if you do not notify us within this period.
   
If you are unsure if there is any damage please add the following next to your signature:
'Received but not checked'.

Local Collection Option

If you would like to arrange personal collection from Tilbrook then please choose the 'Customer Collection' option at the checkout.  
Please phone    to arrange a suitable collection time.

Returns and Refunds

If there is a fault with the delivered goods, or an error made with your  payment, we will promptly, and as the circumstances demand, replace the goods or make a refund.  Refunds will only be made to the original payee.

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